Ana Lucía Rojas is made up. In a mock intake on October 31, 2026, Ana chose Spanish, and the whole interview ran in Spanish. Ana described a two-year green card about to expire and a spouse who refuses to sign the papers to keep it. The record is in English, and the transcript shows each Spanish message beside its English translation. Below is the record Verantel wrote, unedited, followed by the full interview. Click a number after a fact to see the client's words it comes from.
Ana Lucía Rojas
immigration, family, criminal defense
- Safety
- Urgent
Summary
Firm alignment: High
Deadlines
- Green card expires December 14, 2026, the date she says is printed on the card; that is 44 calendar days after the last message (October 31, 2026).
immigration · NC (Charlotte)
Her two-year green card, based on her marriage to US citizen Derek Holt, expires December 14, 2026. After a September letter about removing conditions, he said he will not sign and will tell immigration the marriage was fake. He holds her passport and green card in a locked safe.
family · NC (Charlotte)
In September, during a fight over the immigration papers, her husband pushed her against a door and she hurt her shoulder. She moved out on October 10, 2026, and is staying with a friend. There are no children and no open court case, and she has not decided about divorce.
criminal defense · NC (Charlotte)
She received and paid a shoplifting fine in Charlotte in 2023; she is unsure whether the case is closed and does not know whether she has any records.
Ana Lucía Rojas, who lives in Charlotte, North Carolina, has a two-year green card that she says expires December 14, 2026. Her US-citizen husband, Derek Holt, petitioned for it. In September a letter about removing the conditions on her residence arrived. He said he will not sign anything and will tell immigration the marriage was fake, which she says is not true. Also in September, during a fight over the papers, he pushed her against a door and she hurt her shoulder. A coworker saw and photographed the bruise. She did not call police or see a doctor. She moved out on October 10, 2026, is staying with a friend whose address he does not know, and has not spoken to him since. He keeps her passport and green card in a locked safe at the house, and she has only a photo of the card. She entered the US on a tourist visa in January 2023 and stayed after it expired in July 2023. She received and paid a shoplifting fine in Charlotte in 2023. She fears losing her residence and her job.
Potential concerns
- Derek said he will tell immigration the marriage was fake.
- She stayed in the US after her tourist visa expired in July 2023.
- She received a shoplifting fine in Charlotte in 2023 and does not know whether she has any paperwork showing the charge or how it ended.,
- There was no police report and no medical visit after the September push; the only record she named is a coworker's photo of the bruise.
- She has no documents showing the couple's life together; almost everything stayed at the house.
Facts
- Husband is Derek Holt, a US citizen.
- Married February 17, 2024, in Charlotte.
- Derek petitioned for her green card and handled the paperwork; she does not remember whether they had an attorney.,
- She entered the US in January 2023 on a tourist visa; the visa expired in July 2023 and she stayed.
- She does not remember leaving and re-entering the US since then and does not think she did.
- She knows of no visa or immigration denial and no order to leave the country.,
- She received a fine for shoplifting at a store in Charlotte in 2023 and paid it; she knows of nothing else on her record.
- She does not know whether she has any court or police paper from the shoplifting case; she believes it closed when she paid but is not sure.
- She received the green card in December 2024 and believes it is the two-year card; it shows an expiration date of 12/14/2026.
- In September a letter arrived about removing the conditions on her residence. She does not know who sent it, and she thinks it stayed at the house but is not sure.,
- Derek said he will not sign anything and will tell immigration the marriage was fake; she says that is not true.,
- In September, during a fight over the papers, Derek pushed her against a door and she hit her shoulder.
- She did not call the police or see a doctor after the push.
- A coworker saw the bruise and photographed it. She does not remember the coworker's surname and is not sure the coworker wants to be named.,
- She does not remember other times Derek hit her.
- When he could, Derek read her messages, and he knows her Instagram password.
- She moved out on October 10 (2026, derived from the conversation date) and is staying with a friend; Derek does not know where the friend lives.
- She has a new phone that Derek does not know about and he has not contacted her on it. She has not checked Instagram because she is afraid.,
- She has not spoken with Derek since she moved out, is afraid to talk to him, and does not remember whether she directly asked him to return her documents.
- Derek keeps her passport and green card in a locked safe at the house and she has no key; she has only a photo of the green card on her phone.
- Almost everything showing their life together stayed at the house; she does not remember having anything with her except the green card photo.
- They have no children together and she has none; she does not know whether Derek has children.
- She knows of no open court case between them and has not decided about divorce.
- She has not spoken with or hired any attorney; this is the first time she has sought help.
- She has a job and fears losing her residence and her job, and she asked whether she will be deported if he does not sign.,
Action items
- Find out who sent the September letter about removing conditions and what it says, and how to get it back from the marital home.
- Work out how to recover her passport and green card from Derek's locked safe.
- Get copies of the original green card petition filings and any related immigration notices.
- Identify the coworker who photographed the bruise, ask whether she is willing to be involved, and get the photo and its date.
- Pin down the exact September date of the push and whether anything else happened, including threats or contact since October 10.
- Get court records for the 2023 Charlotte shoplifting fine: the charge name and how the case ended.
- Gather any proof of the couple's life together: lease, joint accounts, bills, photos, messages, people who know them as a couple.
- Confirm her travel history since January 2023, including any departures and re-entries.
- Ask what she wants on the marriage: divorce, separation, or a protective order.
- Confirm her work situation and the documents her job relies on.
- Set up a safe way to contact her on the new phone, since Derek knows her Instagram password and used to read her messages.
Parties
| Name | Role | Details |
|---|---|---|
| Derek Holt | adverse | Participant's husband, a US citizen; petitioned for her green card; refuses to sign the papers to remove conditions; pushed her against a door in September; holds her passport and green card in a locked safe. |
| Unnamed friend | other | Friend the participant is staying with since October 10, 2026; Derek does not know where she lives. |
| Ana Lucía Rojas | participant | Holds a two-year green card based on her marriage; lives in Charlotte, NC; moved out of the marital home on October 10, 2026. |
| Unnamed coworker | witness | Participant's female coworker who saw the shoulder bruise and photographed it; participant does not remember her surname. |
Transcript
Original / English (machine translation)
Agent
1 · 03:56 AM
Hola, Ana. Gracias por comunicarse con nosotros. Estoy aquí para reunir información sobre su situación, para que los abogados de la firma puedan revisarla. Soy un agente de inteligencia artificial. No soy abogado, pero haré todo lo posible para que quede registrado todo lo importante y la firma pueda revisarlo y comunicarse con usted si puede ayudarle. Cuénteme, con sus propias palabras, qué está pasando y qué le trae por aquí hoy.
Hello, Ana. Thank you for reaching out to us. I'm here to gather information about your situation so that the firm's attorneys can review it. I am an artificial intelligence agent. I am not a lawyer, but I will do my best to make sure everything important is recorded so the firm can review it and contact you if it can help you. Tell me, in your own words, what is going on and what brings you here today.
Participant
2 · 03:56 AM
hola necesito ayuda con mi green card. se vence pronto y mi esposo no quiere firmar los papeles. tengo miedo
hi i need help with my green card. it expires soon and my husband doesn't want to sign the papers. i'm scared
Agent
3 · 03:56 AM
Gracias por contármelo, Ana. Entiendo que tenga miedo, y aquí puede contarlo con calma, a su ritmo. Antes de seguir, quiero preguntarle algo: ¿está usted segura en este momento? ¿Hay algo en su casa o con su esposo que ponga en riesgo su seguridad o la de alguien más?
Thank you for telling me, Ana. I understand that you're scared, and here you can tell me calmly, at your own pace. Before we continue, I want to ask you something: are you safe right now? Is there anything in your home or with your husband that puts your safety or someone else's at risk?
Participant
4 · 03:56 AM
ahora si estoy bien... ya no vivo con el. me sali el 10 de octubre y estoy donde una amiga en septiembre peleamos x los papeles y el me empujo contra una puerta, me pegue en el hombro... no llame a la policia ni fui al medico. una compañera del trabajo vio el moreton y le tomo foto el no sabe dnd vive mi amiga
right now yes i'm ok... i don't live with him anymore. i left on october 10 and i'm staying at a friend's place in september we fought over the papers and he pushed me against a door, i hit my shoulder... i didn't call the police or go to the doctor. a coworker saw the bruise and took a photo of it he doesn't know where my friend lives
Agent
5 · 03:56 AM
Me alegra saber que ahora está en un lugar seguro, Ana. Lo que me cuenta es muy duro, y le agradezco la confianza. ¿Su esposo tiene acceso a su teléfono, a su correo o a alguna cuenta donde pudiera ver esta conversación?
I'm glad to know you're in a safe place now, Ana. What you're telling me is very hard, and I appreciate your trust. Does your husband have access to your phone, your email, or any account where he could see this conversation?
Participant
6 · 03:56 AM
este telefono es nuevo, el no lo conoce pero cuando podia el me leia los mensajes... y sabe la contraseña de mi instagram
this phone is new, he doesn't know about it but when he could he would read my messages... and he knows my instagram password
Agent
7 · 03:56 AM
Entendido, gracias por decírmelo. Volviendo a su green card: ¿qué fecha de vencimiento aparece en la tarjeta, y sabe si es la tarjeta de dos años o la de diez años?
Understood, thank you for telling me. Going back to your green card: what expiration date appears on the card, and do you know whether it is the two-year card or the ten-year card?
Participant
8 · 03:56 AM
dice q se vence el 12/14/2026 creo q es la de dos años... me la dieron en diciembre 2024
it says it expires on 12/14/2026 i think it's the two-year one... they gave it to me in december 2024
Agent
9 · 03:56 AM
Gracias, Ana. Entonces la tarjeta vence el 14 de diciembre de 2026 y se la dieron en diciembre de 2024. No puedo hablar sobre plazos, pero la firma verá estas fechas cuando revise su caso y se comunicará con usted si puede ayudarle. Me dijo que su esposo no quiere firmar los papeles. ¿Qué le dijo él exactamente sobre eso, y cuándo se lo dijo?
Thank you, Ana. So the card expires on December 14, 2026, and you were given it in December 2024. I can't speak about deadlines, but the firm will see these dates when it reviews your case and will contact you if it can help you. You told me your husband doesn't want to sign the papers. What exactly did he tell you about that, and when did he tell you?
Participant
10 · 03:56 AM
en septiembre me llego una carta sobre quitar las condiciones de la residencia... y el dijo q no va a firmar nada y q le va a decir a inmigracion q el matrimonio fue falso... pero no es verdad me van a deportar si el no firma?
in september i got a letter about removing the conditions on the residency... and he said he's not going to sign anything and that he's going to tell immigration the marriage was fake... but it's not true are they going to deport me if he doesn't sign?
Agent
11 · 03:56 AM
Entiendo que esto le dé mucho miedo, Ana. No puedo darle asesoría legal ni decirle qué va a pasar, pero quiero que quede todo bien registrado para que un abogado pueda orientarla como corresponde. Sobre esa carta de septiembre: ¿de quién venía, y todavía la tiene usted, o se quedó en la casa de su esposo?
I understand this makes you very afraid, Ana. I can't give you legal advice or tell you what will happen, but I want everything to be properly recorded so that an attorney can guide you appropriately. About that letter from September: who was it from, and do you still have it, or did it stay at your husband's house?
Participant
12 · 03:56 AM
no se bien de quien era... no me acuerdo y no se si la tengo, creo q se quedo en la casa... no estoy segura
i don't really know who it was from... i don't remember and i don't know if i have it, i think it stayed at the house... i'm not sure
Agent
13 · 03:56 AM
Está bien, no se preocupe si no lo recuerda con exactitud. Y sus otros documentos, como su pasaporte, la green card y los papeles de inmigración que tenga, ¿dónde están ahora? ¿Los tiene usted, o alguno se quedó con su esposo?
That's okay, don't worry if you don't remember exactly. And your other documents, like your passport, the green card, and any immigration papers you have, where are they now? Do you have them, or did any stay with your husband?
Participant
14 · 03:56 AM
el tiene mi pasaporte y la green card en una caja fuerte con llave en la casa... yo no tengo la llave solo tengo una foto de la green card en el celular como recupero mi pasaporte?
he has my passport and the green card in a locked safe at the house... i don't have the key i only have a photo of the green card on my phone how do i get my passport back?
Agent
15 · 03:56 AM
Esa es una buena pregunta para el abogado. No puedo responderla yo, pero lo que me está preguntando quedará como parte de lo que la firma revise. ¿Le ha pedido usted a su esposo que le devuelva el pasaporte y la green card? Si es así, ¿qué le respondió?
That's a good question for the attorney. I can't answer it myself, but what you're asking me will be part of what the firm reviews. Have you asked your husband to give you back your passport and green card? If so, what did he say?
Participant
16 · 03:56 AM
no me acuerdo si se lo pedi directo... me da miedo hablar con el no he hablado con el desde q me sali
i don't remember if i asked him directly... i'm scared to talk to him i haven't talked to him since i left
Agent
17 · 03:56 AM
Entiendo, Ana. Es comprensible que le dé miedo. Hablemos un poco de su matrimonio. ¿Cómo se llama su esposo, cuándo se casaron, y él es ciudadano de Estados Unidos o residente?
I understand, Ana. It's understandable that you're scared. Let's talk a little about your marriage. What is your husband's name, when did you get married, and is he a United States citizen or a resident?
Participant
18 · 03:56 AM
se llama Derek Holt, es ciudadano americano nos casamos el 17 de febrero 2024 aqui en charlotte... el fue el q pidio mi green card
his name is Derek Holt, he's an american citizen we got married on february 17 2024 here in charlotte... he was the one who applied for my green card
Agent
19 · 03:56 AM
Gracias, Ana. ¿Cuándo y cómo entró usted a Estados Unidos la última vez, por ejemplo con qué tipo de visa o documento, y ha salido y vuelto a entrar desde entonces?
Thank you, Ana. When and how did you last enter the United States, for example with what kind of visa or document, and have you left and re-entered since then?
Participant
20 · 03:56 AM
llegue en enero 2023 con visa de turista la visa se vencio en julio 2023 y yo me quede... no me fui lo de salir y volver no me acuerdo... no creo
i arrived in january 2023 with a tourist visa the visa expired in july 2023 and i stayed... i didn't leave about leaving and coming back i don't remember... i don't think so
Agent
21 · 03:56 AM
Gracias por contármelo con tanta claridad. ¿Alguna vez la han arrestado, acusado o condenado por algo, aquí o en otro país?
Thank you for telling me so clearly. Have you ever been arrested, charged, or convicted of anything, here or in another country?
Participant
22 · 03:56 AM
en 2023 me pusieron una multa x robar en una tienda aqui en charlotte... pague la multa me da mucha verguenza... nada mas q yo sepa
in 2023 i got a fine for stealing from a store here in charlotte... i paid the fine i'm really ashamed... nothing else that i know of
Agent
23 · 03:57 AM
Gracias por contármelo, Ana. No tiene que sentir vergüenza aquí. Antes de seguir: por favor, no describa aquí lo que pasó ni lo que hizo. Esos detalles son para que los escuche directamente un abogado. Sobre ese caso, ¿tiene usted algún papel de la corte o de la policía que diga cómo se llamaba el cargo, y sabe si el caso quedó cerrado después de pagar la multa?
Thank you for telling me, Ana. You don't need to feel ashamed here. Before we continue: please don't describe here what happened or what you did. Those details are for an attorney to hear directly. About that case, do you have any paper from the court or the police that says what the charge was called, and do you know whether the case was closed after you paid the fine?
Participant
24 · 03:57 AM
no se si tengo algun papel... no me acuerdo creo q quedo cerrado cuando pague pero no estoy segura
i don't know if i have any paper... i don't remember i think it was closed when i paid but i'm not sure
Agent
25 · 03:57 AM
Está bien, Ana, no se preocupe. Además de lo que pasó en septiembre, ¿ha habido otras veces en que su esposo la haya lastimado o amenazado, antes o después de ese día?
That's okay, Ana, don't worry. Besides what happened in September, have there been other times when your husband hurt or threatened you, before or after that day?
Participant
26 · 03:57 AM
la amenaza de decirle a inmigracion q el matrimonio era falso ya se lo dije... otras veces asi de pegarme no me acuerdo... no se
the threat to tell immigration the marriage was fake i already told you... other times like that where he hit me i don't remember... i don't know
Agent
27 · 03:57 AM
Sí, me lo dijo, gracias. Y está bien si no recuerda más. ¿Tienen hijos, usted y su esposo, o alguno de los dos por separado?
Yes, you told me, thank you. And it's okay if you don't remember more. Do you and your husband have children, or does either of you have children separately?
Participant
28 · 03:57 AM
no, no tenemos hijos de lo otro, yo no tengo hijos... de el no se
no, we don't have children about the other thing, i don't have children... about him i don't know
Agent
29 · 03:57 AM
Entendido. Sobre su matrimonio, ¿está pensando en divorciarse o en pedir algo a la corte, o ya hay algún caso abierto entre usted y su esposo en cualquier corte?
Understood. About your marriage, are you thinking about getting divorced or asking the court for something, or is there already any open case between you and your husband in any court?
Participant
30 · 03:57 AM
no hay nada abierto q yo sepa... lo del divorcio no se... no lo he pensado bien todavia
there's nothing open that i know of... about the divorce i don't know... i haven't really thought it through yet
Agent
31 · 03:57 AM
Está bien, no tiene que decidirlo ahora. Cuando su esposo pidió su green card, ¿les ayudó algún abogado o alguna persona a preparar los papeles? ¿Y ha hablado usted con otro abogado sobre esta situación, o ha contratado a alguno?
That's okay, you don't have to decide that now. When your husband applied for your green card, did any attorney or anyone help you prepare the papers? And have you spoken with another attorney about this situation, or hired one?
Participant
32 · 03:57 AM
no me acuerdo si tuvimos abogado... el se encargo de todo eso y no, no he hablado con ningun abogado, esta es la primera vez q busco ayuda
i don't remember if we had a lawyer... he took care of all that and no, i haven't talked to any lawyer, this is the first time i'm looking for help
Agent
33 · 03:57 AM
Gracias, Ana. ¿Tiene usted, o puede conseguir, papeles o cosas que muestren la vida que hicieron juntos como pareja? Me refiero a cualquier cosa que usted tenga a mano o sepa dónde está.
Thank you, Ana. Do you have, or can you get, papers or things that show the life you built together as a couple? I mean anything you have on hand or know where it is.
Participant
34 · 03:57 AM
no se... casi todo se quedo en la casa no me acuerdo q tenga algo conmigo, solo la foto de la green card en el cel
i don't know... almost everything stayed at the house i don't remember having anything with me, just the photo of the green card on my phone
Agent
35 · 03:57 AM
Entendido, Ana. ¿Alguna vez le negaron una visa o algún trámite de inmigración, o le dieron una orden de salir del país, aquí o en otro momento?
Understood, Ana. Have you ever been denied a visa or any immigration application, or been given an order to leave the country, here or at any other time?
Participant
36 · 03:57 AM
no q yo sepa... no me acuerdo de nada asi
not that i know of... i don't remember anything like that
Agent
37 · 03:57 AM
Gracias. Desde que usted se fue el 10 de octubre, ¿él ha intentado comunicarse con usted o buscarla de alguna manera, por ejemplo por mensajes, llamadas o por Instagram?
Thank you. Since you left on October 10, has he tried to contact you or look for you in any way, for example through messages, calls, or Instagram?
Participant
38 · 03:57 AM
a este telefono no xq el no lo tiene lo demas no se... no he revisado el instagram, me da miedo
not to this phone because he doesn't have it the rest i don't know... i haven't checked instagram, i'm scared to
Agent
39 · 03:57 AM
Entiendo, Ana, es completamente comprensible. La compañera de trabajo que vio el moretón y le tomó la foto, ¿cómo se llama?
I understand, Ana, that's completely understandable. The coworker who saw the bruise and took the photo, what is her name?
Participant
40 · 03:57 AM
no me acuerdo como se apellida... perdon no se si quiere q la nombre
i don't remember her last name... sorry i don't know if she wants me to name her
Agent
41 · 03:57 AM
No se preocupe, Ana, no hace falta que la nombre. Ya hemos repasado bastante. ¿Hay algo más que quiera que la firma sepa sobre su situación? Si no hay nada más, también está bien decírmelo.
Don't worry, Ana, you don't need to name her. We've covered quite a lot. Is there anything else you'd like the firm to know about your situation? If there's nothing else, it's fine to tell me that too.
Participant
42 · 03:57 AM
no se... creo q es todo solo q tengo mucho miedo de perder la residencia y mi trabajo
i don't know... i think that's everything just that i'm really scared of losing my residency and my job
Agent
43 · 03:57 AM
Entiendo ese miedo, Ana, y le agradezco mucho que lo haya compartido. Gracias por comunicarse con nosotros y por tomarse el tiempo de contarme todo con tanta claridad, aun siendo tan difícil. La firma revisará lo que me ha contado y se comunicará con usted si puede ayudarle. Cuídese mucho.
I understand that fear, Ana, and I really appreciate you sharing it. Thank you for reaching out to us and for taking the time to tell me everything so clearly, even though it's so difficult. The firm will review what you've told me and will contact you if it can help you. Take good care of yourself.
Participant
44 · 03:57 AM
gracias x escucharme... ok espero q me puedan ayudar
thanks for listening to me... ok i hope you can help me
Agent
45 · 03:57 AM
Con mucho gusto, Ana. Cuídese.
You're very welcome, Ana. Take care.